Return & Refund Policy
Last Updated: June 1, 2026 | We want you to be completely satisfied with your purchase.
✅ 30-Day Money-Back Guarantee: If you are not satisfied with your AquaVital™ product for any reason, you may return it within 30 days of delivery for a full refund — no questions asked.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- Return request is made within 30 days of the delivery date
- Product is unused or partially used (we still accept it)
- Original packaging is intact (preferred, but not strictly required)
- Proof of purchase (order number or phone number used to order) is provided
2. Non-Returnable Items
The following items are not eligible for return:
- Products returned after 30 days from delivery
- Items damaged due to misuse or improper storage
- Products purchased during special promotional events marked as "Final Sale"
3. How to Initiate a Return
Follow these simple steps to return your product:
- Contact our customer support team via phone or email with your order details
- Our team will provide you with a Return Authorization and the return shipping address
- Pack the product securely and ship it to the provided address
- Once we receive and inspect the item, your refund will be processed within 5–7 business days
4. Refund Process
After we receive your returned item and verify its condition:
- Refunds are issued to the original payment method
- Processing time: 5–7 business days after we receive the return
- For cash-on-delivery orders, refunds will be issued via bank transfer or mobile wallet
- You will receive an email or SMS confirmation once the refund is processed
5. Shipping Costs for Returns
If the return is due to a defective or incorrect product received, we will cover the return shipping costs. If the return is for personal reasons (changed your mind, etc.), the customer is responsible for return shipping costs.
6. Damaged or Defective Products
If you received a damaged, defective, or incorrect product, please contact us within 7 days of delivery with photos of the issue. We will arrange a free replacement or full refund at no additional cost to you.
📦 Important: Please do not return products without first contacting our customer support. Unauthorized returns may cause delays in processing your refund.
7. Exchanges
We currently do not offer direct exchanges. If you'd like a different product, please initiate a return for your current order and place a new order separately.
8. Contact Us
For any return or refund inquiries, please reach out to us:
- 📧 Email: support@aquavital.com
- 📧 Email: support@aquavital.com
- 🕐 Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM